2 Applications Support Analyst Jobs in the Thames Valley

JOB TITLE: MS CRM Support Analyst Type: Permanent Job Purpose: We are looking for an experienced Microsoft Dynamics CRM Support Analyst with a proven track record in delivering 1st line support. Your primary focus will be to work as part of a … technical team. This position is responsible for providing specialist support on our Dynamics 365 based systems. You will be the first point of escalation, and your key responsibility of this role is to take control of client requests, queries and problems and carry them through to resolution. The … implementations * Continually keep informed of the latest technologies via research and self-motivated training. Knowledge and Experience To include but not limited to: * Business Applications - Dynamics 365 (Sales, Customer Engagement, Operations, Talent) * Productivity Suite - Office 365, Teams, SharePoint, OneNote, Excel * Power Platform - Power BI, Flow, PowerApps, Common Data Service more »

We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application … identify the cause Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required Replicating persistent issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix Communicate with customers regularly over issues and problems that …/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and more »