L1 ApplicationSupport Engineer Application Deadline: 30 June 2025 Department: Infrastructure & Support Employment Type: Permanent - Full Time Location: Glasgow/Hybrid Reporting To: Head Of ApplicationSupport Description We're looking for proactive and customer-focused L1 ApplicationSupport Engineers to join our growing support team. As the first point … of contact for our customers, you'll play a key role in delivering high-quality applicationsupport, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements. This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing … excellent communication skills, experience in service desk operations, and a passion for delivering great customer service - we'd love to hear from you. Key Responsibilities Providing 1st line applicationsupport ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met Carry out initial investigations and troubleshoot where possible to resolve issues More ❯
skills, or make a real-world impact, your future starts here. What you will do: Raytheon UK has an opportunity for an experienced IT professional to supportapplications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support …/configuration changes and new stand-ups, utilising industry standard best practice. This role will also play a major part in understanding new business requirements, testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use … Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line More ❯
skills, or make a real-world impact, your future starts here. What you will do: Raytheon UK has an opportunity for an experienced IT professional to supportapplications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support …/configuration changes and new stand-ups, utilising industry standard best practice. This role will also play a major part in understanding new business requirements, testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use … Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line More ❯
A leading quantitative trading firm with a strong engineering and collaborative culture is seeking an ApplicationSupport Engineer to join their growing Market Technology Operations team. You'll help maintain critical trading infrastructure that covers transactions across global markets. You'll be part of a collaborative group working at the intersection of trading strategy and technology, ensuring systems … operate with maximum efficiency and reliability. This position combines technical problem-solving with financial markets knowledge in a dynamic environment. Key Responsibilities Support Low- Latency trading applications and market data systems Monitor system health and resolve incidents before they impact trading operations Investigate complex data anomalies using both automated tools and manual analysis Collaborate with development teams … and new features Manage user access and configurations across multiple trading platforms Design and implement monitoring solutions for early detection of potential issues Create and maintain documentation for support processes and troubleshooting guides Participate in on-call rotation to ensure 24/7 coverage of global trading systems Use the latest technology stacks such as AWS, Java More ❯
A leading quantitative trading firm with a strong engineering and collaborative culture is seeking an ApplicationSupport Engineer to join their growing Market Technology Operations team. You'll help maintain critical trading infrastructure that covers transactions across global markets. You'll be part of a collaborative group working at the intersection of trading strategy and technology, ensuring systems … operate with maximum efficiency and reliability. This position combines technical problem-solving with financial markets knowledge in a dynamic environment. Key Responsibilities Support Low- Latency trading applications and market data systems Monitor system health and resolve incidents before they impact trading operations Investigate complex data anomalies using both automated tools and manual analysis Collaborate with development teams … and new features Manage user access and configurations across multiple trading platforms Design and implement monitoring solutions for early detection of potential issues Create and maintain documentation for support processes and troubleshooting guides Participate in on-call rotation to ensure 24/7 coverage of global trading systems Use the latest technology stacks such as AWS, Java More ❯
A leading quantitative trading firm with a strong engineering and collaborative culture is seeking an ApplicationSupport Engineer to join their growing Market Technology Operations team. You'll help maintain critical trading infrastructure that covers transactions across global markets. You'll be part of a collaborative group working at the intersection of trading strategy and technology, ensuring systems … operate with maximum efficiency and reliability. This position combines technical problem-solving with financial markets knowledge in a dynamic environment. Key Responsibilities Support Low- Latency trading applications and market data systems Monitor system health and resolve incidents before they impact trading operations Investigate complex data anomalies using both automated tools and manual analysis Collaborate with development teams … and new features Manage user access and configurations across multiple trading platforms Design and implement monitoring solutions for early detection of potential issues Create and maintain documentation for support processes and troubleshooting guides Participate in on-call rotation to ensure 24/7 coverage of global trading systems Use the latest technology stacks such as AWS, Java More ❯
ApplicationSupport Analyst - Glasgow Head Resourcing is delighted to be partnering with one of Scotland’s leading mutual financial services organisations as they look to recruit an experienced ApplicationSupport Analyst to join their Glasgow-based technology team. This is an excellent opportunity to become part of a collaborative IT function that plays a central role … in supporting both internal operations and customer facing services. Reporting to the IT ApplicationSupport Manager, the successful candidate will be responsible for delivering first-line support for a range of critical business applications. Key Responsibilities: Act as the initial point of contact for applicationsupport queries, investigating and resolving day-to-day technical … and IT specialists to enhance support efficiency. Provide consistent reporting on support requests and their outcomes. Key Skills & Experience: Previous experience in an IT ApplicationSupport or similar technical support role. Strong understanding of SQL, ideally with hands-on experience using Oracle or Microsoft environments. Familiarity with tools such as SQL Server More ❯
of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. This role will report into the IT ApplicationSupport Manager and be focussed on 1st line support of software applications used within Scottish Friendly. Key responsibilities First line assistance in the form of day … to-day acknowledgement and analysis of support requests made to our IT Infrastructure and Development teams. Taking appropriate action to resolve support requests. Escalating more complex requests to 2nd Line Support and providing appropriate triage information. Writing SQL scripts to help basic analysis of problems raised. Executing SSIS packages as part of regular support … and Specialists within the IT teams. Provide regular reporting of BAU requests and resolutions made to the IT teams. Qualifications and skills Previous experience of working in IT Applicationsupport or related teams. A good understanding of SQL (Oracle/Microsoft). Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling. Ability to use initiative More ❯
enhancing our digital health infrastructure. This pivotal position focuses on the management and development of the SCI Store Patient Records Repository, the Orion Clinical Portal, and provides advanced support for key Primary Care Systems and other essential IT systems. Key Responsibilities: Lead the operational support and continuous improvement key systems, including supporting system upgrades and testing … Act as a subject matter expert for the clinical portal, ensuring optimal performance and user experience. Provide advanced technical support and troubleshooting for primary care systems, working closely with clinical and IT teams. Collaborate with stakeholders to identify system enhancements and implement innovative solutions. Support integration projects and data quality initiatives across the patient management ecosystem. … Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. Please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful More ❯
ApplicationSupport Manager Head Resourcing is proud to be working with one of Scotland’s leading mutual financial organisations, as they seek to recruit an experienced ApplicationSupport Manager to join their Glasgow-based technology team. This is a key leadership role within the business, overseeing the delivery of high-quality applicationsupport across … stakeholders, developers, and third-party vendors to ensure that software applications are stable, supported, and continually improved to meet business needs. Key Responsibilities: Manage and lead the ApplicationSupport team, ensuring the effective handling of support requests across the organisation. Own and continuously improve support processes, prioritising the resolution of issues and the … users to support software changes, testing, and implementation. Ensure support documentation, procedures, and reporting are maintained and up to date. Champion best practices in applicationsupport, identifying opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an applicationsupport leadership or management role. Strong knowledge of applicationMore ❯
the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. We are looking for an experienced and proactive ApplicationSupport Manager to lead , develop and embed a newly formed applicationSupport function. Bringing together a team of Support Analysts, Application Specialists and SQL developers … leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our ApplicationSupport team provides support for our life and wealth business using packaged solutions supported by a number of bespoke developed SQL solutions. Experience of working with external … solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed applicationsupport team to ensure efficient and effective support for all applications. This will involve the development of support best practice, underpinning processes and development of the team to More ❯
