EUC Manager
Lincoln, England, United Kingdom
James Andrews Technology
third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to senior stakeholders • Managing modern workplace technologies such as Microsoft 365, SharePoint More ❯
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