IT Helpdesk Apprentice
Unit 11 Kilburn House Lloyd Street North, Manchester Science Park, Manchester, England
Macrium Software
both external customers and internal staff with a wide range of IT issues. Technical support, software troubleshooting, and modern IT tools — including exposure to AI-driven platforms. Be involved in real IT projects. Role Responding to customer support queries via phone, email, and ticketing systems. Assisting internal staff with IT … of our software so you can provide accurate, helpful advice. Learning about all things disaster recovery. Working alongside experienced technicians on IT projects. Using AI-powered tools to streamline support processes and explore new ways of working. Updating internal documentation. Shadowing team members. No two days are exactly the same More ❯
Employment Type: Advanced Apprenticeship
Salary: £18,000 a year
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