Head of IT Operations
Worcester, England, United Kingdom
HCR Law
of leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our firm’s business objectives. Role And Responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure excellent customer service, strong management incidents and … Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements, this role calls for excellent verbal and written communication skills. Vendor Management – Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Asset Management – Develop and manage a good asset management process. Governance and Security Security – Understand and continuously work closely with our security team to both maintain and improve our security posture. Compliance - Ensure IT operations comply with industry regulations, including GDPR and SRA guidelines. Risk Management - Identify and mitigate risks related to IT systems, including processes. Policies - Develop and enforce IT policies and procedures to More ❯
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