Product Support Lead
- Hiring Organisation
- Matched Group
- Location
- Warrington, Cheshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum
support tickets are triaged and prioritised appropriately Identify gaps or improvements in escalation processes Design, maintain and improve CI/CD pipelines alongside DevOps teams Perform basic administration of SQL Server and Azure SQL, with awareness of MongoDB and Postgres Explore and help build AI-powered … tools to improve support triage, response quality, and efficiency Product Support Lead - Requirements Experience in a similar role i.e. software support, product support, DevOps Strong knowledge of systems with excellent problem-solving skills Experience of leading or mentoring team members in a support or technical operations environment Proven ...