Service Desk Team Lead
Marlborough, Wiltshire, England, United Kingdom
IMT Resourcing Solutions
point for 2nd/3rd line technical support issues Provide hands-on troubleshooting across desktops, servers, networks, cloud platforms and telephony Support cloud environments (Microsoft 365, Exchange, SharePoint, basic Azure admin) Handle issues with routers/firewalls, VPNs, and wireless networks Oversee installation, configuration and maintenance of user systems (Windows/macOS) Team Management & Leadership Lead and mentor a … Demonstrable experience leading or mentoring engineers (formally or informally) Excellent troubleshooting skills across Windows, macOS, networking, and cloud environments Knowledge of M365 (Exchange, Teams, SharePoint, Admin portals) and basic Azure admin Familiarity with networking concepts: DNS, DHCP, VLANs, VPNs, routers, firewalls (e.g. Draytek/Ubiquiti) Exposure to VoIP systems (Yeastar, Horizon or similar) Experience with RMM and ticketing systems More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted: