Product Manager - Customer Engagement Centre
Nuneaton, Warwickshire, England, United Kingdom
Holland & Barrett International Limited
lifecycle for our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively Lead the prioritisation and delivery of BAU initiatives, enhancements, and platform integrations Gather insights from user feedback, analytics, and agent input to drive iterative enhancements Champion agile working-driving fast feedback loops … including AI advisor and live chat Help ensure agents and managers are equipped to get the most out of our systems Use qualitative and quantitative data to ruthlessly prioritise backlog items Communicate priorities, status, and impacts clearly ensuring everyone is aligned and focused on what matters most Set and deliver against OKRs, measuring the impact and value of changes. More ❯
Employment Type: Full-Time
Salary: Competitive salary
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