1 of 1 Broadband Jobs in Cardiff

plus benefits Company overview Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product … 1st line technical, account, sales, and general support to customers across multiple channels, including telephone, chat, social and email •Ability to diagnose and troubleshoot technical issues related to our broadband and telecommunication services. •Manage and close tickets within agreed service levels, recording all activity accurately and efficiently on internal systems, to ensure we meet customer expectation •Provide accurate information about … and escalate issues when necessary. •37.5 hour week with some shift pattern. Experience: •At least 12 months experience working in a contact centre, within the Fibre/Telecoms/Broadband/Media industry •Excellent customer service skills gained working with a diverse customer base and a wide range of issues and incidents. •Experience of working at a start-up or More ❯