1 of 1 Business Analysis Jobs in High Wycombe

maintain customer experience documentation to support delivery of the change process. Collaborate with colleagues and stakeholders to propose and gain agreement to new technology solutions and adoption of improved business processes. Work with SMEs and key stakeholders to identify evidence based, prioritised CX initiatives based on insights, identifying issues, and identified existing challenges. Capture and document Change initiatives, working … with business stakeholders to prepare and present findings to Change committees and Leadership Teams. Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process. Facilitate workshops based on User-Centred Design and Design Thinking methods. Support the building of credible ideas into early-stage … propositions, testing assumptions with customers and other stakeholders, testing desirability of propositions, and assisting business in the building of business case and commercial models. Support monthly reporting on how CX and Change activities support projects and initiatives, with joint accountability alongside our customer service teams to drive up NPS, CSAT and CES scores. Key Skills required for the More ❯