Service Level & Continual Improvement Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Cove, Devon, UK
security obligations. The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. … management, reporting and improvement tracking. Knowledge of ISO/IEC 20000 and improvement methodologies such as Lean, Six Sigma or Kaizen. Experience with Power BI or equivalent business intelligence and reporting tools. Experience in regulated, public sector, secure or defence environments. We believe strong connections and community ...