Advanced Technical Support Engineer 3
- Hiring Organisation
- Ciena
- Location
- Watford, Hertfordshire, UK
- Employment Type
- Full-time
able to troubleshoot and review logs based on the symptoms of the problem. Your Responsibilities Prime Ciena contact for any Blue Planet customer case / issue opened Interact with customers daily, identifying, analysing and resolving issues, working on production and non-prod deployment– providing feedback into the larger Ciena … issues resolved and delivered to the customer. Come up with workarounds to minimise customer dissatisfaction with functionality shortcomings. Provide feedback back into the account / PLM / R&D community to help improve product functionality in future releases. Ensure overall customer deployment plans and timelines are driven ...