Service Design Specialist
- Hiring Organisation
- ARM
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Salary
- £ 80 K
SLAs, SLOs, SLIs, operational metrics, monitoring, alerting, dashboards and reporting requirements.Translate service designs into practical tooling requirements, including service catalogue entries, assignment groups, knowledge, CMDB/CSDM data, service mapping and operational workflows.Support the definition and assessment of Service Acceptance Criteria and provide evidence for design assurance, operational readiness … make complex service arrangements clear and actionable.“Nice To Have” Skills and Experience:Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities!Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health, reliability and observability.Experience in DevOps ...