IT Support & Systems Lead
- Hiring Organisation
- IMPRESSION RECRUITMENT LIMITED
- Location
- Harrogate, North Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
Microsoft 365, Azure and Cisco Meraki environments. Ensure secure configuration, identity/access management and resilience. Support disaster recovery planning, testing and reporting. Maintain CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance and compliance activities. Manage suppliers and ensure SLA performance. … stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing IT support background. ...