1 of 1 CMS Jobs in Basingstoke

Responsibilities Develop, implement, and continually improve SACM processes, procedures, governance, and tooling. Act as the primary point of contact for the Configuration Management System (CMS), managing incidents, requests, enquiries, and updates. Maintain and optimise the CMDB to support key Service Management functions including Change, Release, and Incident Management. Conduct baseline … within complex IT environments. Strong understanding of ITIL Service Management principles , particularly Configuration, Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder ...