1 of 1 Capacity Management Jobs in Swindon

Take a look at the below to understand what you'll be doing in your role as a Community Delivery Manager at Evri! Driving continuous improvement, using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing … the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns More ❯