2 of 2 Case Management Jobs in Bristol

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development of the team ...

dedicated team to support advanced HPC hardware and software technologies.Perform proactive maintenance activities and respond to critical incidents.Manage and document maintenance activities through case management systems.Ensure compliance with customer change management processes and controls.Build strong working relationships with customers and stakeholders.Follow technical escalation procedures to ensure rapid … working with Linux systems.Strong Linux system administration skills.Experience performing hardware diagnostics, maintenance, and repairs.Strong scripting capabilities using Python, Bash, or similar technologies.Knowledge of configuration management tools such as Ansible.Understanding of Kubernetes/containerised workloads.Self-motivation and a willingness to take the initiative to learn from colleagues.Excellent analytical and problem ...