IT Service Management Analyst
- Location
- Milton Keynes, England, United Kingdom
to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction of the IT Service Manager. Maintain and publish … Change (FSC). Support the IT Service Manager in the operation of the Change Advisory Board (CAB), ensuring appropriate documentation, impact assessments, and stakeholder representation are in place. Analyse ITSM tool data to identify recurring incidents, trends, and service weaknesses; recommend ...