IT SUPPORT AND KNOWLEDGE BASE SPECIALIST
- Hiring Organisation
- Plum Personnel
- Location
- Farnborough, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base. Key Responsibilities Respond to customer support emails and occasional calls Learn and understand the company’s accountancy software applications Investigate user issues and provide … effective solutions Analyse customer feedback and identify recurring problems or improvement areas Maintain and update the internal knowledge base and AI chatbot content Work alongside developers to improve software functionality and AI responses Help ensure customers receive accurate and helpful support information What We’re Looking For Previous experience handling ...