Service Desk Ops Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Farnborough, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation). Ensure telephony/ACD systems are optimised for call routing ...