2 of 2 Chatbot Jobs in the East Midlands

teams. Improve visibility of key operational metrics and build scalable reporting frameworks. Operational insight & analysis Analyse activity across email, chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. Translate complex analysis into clear, actionable recommendations that influence decisions. Data manipulation ...

Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases and knowledge bases. Step ...