1 of 1 Cisco Certification Jobs in Stoke-on-Trent

acts as an escalation point to deliver an expert 2nd line response and provides 3rd line infrastructure support to the business. Main Responsibilities Management, operation and configuration of corporate Cisco network equipment, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved in line with … expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as necessary, working with the application specialist to ensure events are triggered to the … the role: Technically competent with current Network (LAN/WAN/WLAN)/Voice (VOIP) services and knowledgeable on emerging technologies/governance. Understanding of SDWAN with Fortigate architecture. Cisco Certification CCNA/CCNP desirable Technical documentation writing. Proven experience of working in a customer facing 1st and 2nd line support role. Proven experience of supporting network and More ❯