1 of 1 Cisco IOS Jobs in Cardiff

escalates to Level 3 when an incident requires in-depth expertise, an architecture change, or complex cross-domain analysis.The reference technical environment includes Cisco CUCM 12.x, Cisco Jabber, Cisco UCCX, and Cisco CUBE, which is used as the primary Session Border Controller.This role is full time … center services.Address incidents involving phone and endpoint registration; inbound and outbound calls; basic routing issues; audio or video faults; voicemail issues where in scope; Cisco Jabber incidents; UCCX agent login and Finesse issues; and voice-quality problems.Contribute to Major Incidents by providing the technical analyses, traces, and information required ...