3 of 3 Citrix Jobs in Leeds

place to work. Domain Overview The End User Computing team is a third line support team and look after many key services that underpin the Bank. They include the Citrix infrastructure, Horizon VDI's, InTune, Group policies for laptops and desktops, Printing to name a few! The End User Computing team is part of theDigital Workplace Domain in the … Bank to collaborate, communicate and be productive irrespective of role, device or location. A day in the role You will be involved in day-to-day support of the Citrix, Horizon VDI estate and Intune services, ensuring that an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes. Along side of … at stakeholder board meetings and be providing updates on progress against milestones to project managers, team leaders and other collaborators. Your responsibilities will include; Third line support of the Citrix estate, ensuring that an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes and other work including project delivery, analytics and More ❯

ServiceNow, keeping users informed throughout. Troubleshoot a wide range of hardware, software, and business applications. Prioritise and escalate tickets according to urgency and business impact. Use tools like Systrack, Citrix, and remote desktop to diagnose and resolve issues. Contribute to internal knowledgebases and help refine support documentation. Uphold best practices in IT security and ensure compliance with policies. What … You’ll Bring: At least 2 years’ experience in a busy Service Desk environment (MSP or professional services ideal). Hands-on experience with Office 365, Citrix, Windows 10/11, VPNs, and mobile device support. Familiarity with ITSM tools (e.g. ServiceNow). Strong troubleshooting skills and the ability to build rapport with users quickly. A working knowledge of More ❯

and implementation. The role holder will have responsibility for the development of services specifically relating to Security Technologies. LCC have implemented several market leading security technologies from McAfee, Cisco, Citrix and Microsoft amongst other vendors. Successful candidates must have: Knowledge of what you would expect to be contained within a security strategy and road map. Knowledge of emerging technologies More ❯