Helpdesk Support Officer
- Hiring Organisation
- Job Switch Ltd
- Location
- Ilford, London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £16.22 per hour
AbouttheRoleHelpdeskSupportOfficer Weareseekingaproactiveandcustomer-focused HelpdeskSupportOfficer tojoinourFacilitiesManagementteam.Actingasthefirstpointofcontactforallfacilities-relatedqueries,youwillplayakeyroleinensuringthesmoothoperationofpropertyservicesacrosstheCouncil'sestate. Thisisafast-paced,high-volumerolewhereyou'llcoordinateandtrackbothhardandsoftFMrequestsusingtheCAFMsystem(Civica),ensuringissuesareresolvedefficientlywhiledeliveringexcellentcustomerservice. KeyResponsibilitiesHelpdeskSupportOfficer Helpdesk&ServiceDeliveryHelpdeskSupportOfficer Actasthefirstpointofcontactforclients,contractors,andstakeholders Log,track,andmanageallfacilitiesrequests(emergencyandnon-emergency)viatheCAFM(Civica)system Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery Monitorprogressofjobsandproactivelychaseoutstandingworks Escalaterisks,delays,orbreachesinresponsetimestorelevantmanagers Facilities&PropertySupportHelpdeskSupportOfficer SupporttheFacilitiesteamwithresearchintorepairsolutionsandserviceimprovements Requestandreviewquotationswhererequired Maintainaccuratesystemrecordsandupdatejobstatuses Liaisewithinternalserviceareasandexternalpartnersthroughoutthelifecycleofrequests Finance&AdministrationHelpdeskSupportOfficer Raiseandmanagepurchaseorders(upto£1,000perorder) Supportinvoiceprocessing,validation … andreconciliationagainstcompletedworks Resolvediscrepancieswithcontractorsandsuppliers Maintainaccuratefinancialrecordsrelatingtohelpdeskactivity Assistwithproductionofmanagementreportsandservicedata Database&Reporting EnsureCAFMdataisaccurate,uptodate,andcomplete Updatejobcompletionrecordsandensuredocumentationisclosedcorrectly RunandsupportreportsfromtheCAFMsystem Escalateincompleteoroverdueworkappropriately AboutYouHelpdeskSupportOfficer EssentialCriteriaHelpdeskSupportOfficer EducatedtoGCSElevel(orequivalent) Minimum2years'experienceindatainputoradministrativeroles StrongITskills,withtheabilitytoworkacrosssystems(ideallyCAFM/Civica) Excellentcustomerserviceskillsandabilitytomanagehighvolumesofrequests Strongcommunicationskills(writtenandverbal) Abilitytoprioritiseworkloadsandmakeeffectivedecisionsunderpressure ...