2 of 2 Client Onboarding Jobs in Durham

and improvement tracking. Own and evolve the support knowledge base, ensuring accurate and accessible documentation. Collaborate with Product, Development, and Sales teams to ensure seamless customer experiences. Manage onboarding processes for new customers, ensuring smooth software installation and setup. Identify operational risks and develop mitigation strategies. What we are looking for: Required … Skills & Qualifications Minimum 3 years' experience in managing a technical support or software support team. Strong leadership and team-building capabilities. Proven ability to drive customer satisfaction and build client relationships. Advanced troubleshooting and technical problem-solving skills. Experience with CRM and support ticketing platforms. Excellent communication and interpersonal skills. Data-driven mindset with strong analytical and reporting capabilities. More ❯

We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as More ❯