feasibility Design for services that blend human and automated interactions — including AI-assisted pathways — with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams … into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups — from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident ...