1 of 1 Coaching Jobs in Wakefield

Customer Operations Manager - B2B

Hiring Organisation
Marmion
Location
Wakefield, England, United Kingdom
implement process improvements, service enhancements, and cost efficiencies. Leadership & People Management: Manage 2 Team Leaders and indirectly manage 13 Sales Support Executives. Lead recruitment, coaching and development to drive performance, customer satisfaction and operational excellence. Customer Experience & Escalations: Oversee UK & International customer journeys, resolving escalations and ensuring a seamless, compliant … similar, within a B2B environment is essential. Confident, inspiring, detail oriented, and process driven character is essential. Strong people management & leadership experience; recruiting, coaching, and managing the performance of a department. Confident acting as an escalation point, with experience handling and resolving complex issues whilst protecting customer relationships. Experience working ...