2 of 2 Collaborative Working Jobs in Chichester

incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ensures the delivery of reliable, high-quality … competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging technologies and best practices. Requirements Significant experience working within IT Service Desk, Technical Support, or IT Operations environments. Advanced technical knowledge of Microsoft 365, Windows operating systems, Active Directory, and enterprise technologies. ...

technical support for IT incidents, service requests, and escalated technical issues, ensuring the timely restoration of services and a high standard of customer support. Working closely with Service Desk colleagues, technical specialists, resolver groups, and third-party suppliers, the role diagnoses and resolves a wide range of technical issues … effectively with users throughout the incident and request lifecycle. Maintain up-to-date knowledge of supported technologies, systems, and industry best practices. Requirements Experience working within an IT Service Desk, Technical Support, or IT Operations environment. Strong troubleshooting skills across Microsoft 365, Windows, Active Directory, and related technologies. Experience ...