IT Support Engineer
Stockport, Lancashire, United Kingdom
Flying Colours Consultancy Limited
Contract - 2 working days per week (Tuesday and Wednesday) for 4 weeks to start (possibility of extension with 5 days a week shifts) Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN Working with service desk on support tickets. We are looking for a IT support engineer who can handle incoming incidents and service requests via our internal ticket … and networking and an awareness of Meraki Dash and Fortinet. Attentive listening to customer queries, absorbing the information provided and guiding issues towards resolution, responding empathetically and building positive working relationships through effective communication. Proficient in organizing tasks with an ability to multi-task, prioritizing accordingly and ensuring time is managed effectively with customer expectations met. Adaptable to a … objection handling to agreeable outcomes. Skills & Experience: Well-versed in a customer facing role with a view to provide exceptional service. Experience of diagnosing and supporting enterprise network solutions, working alongside vendors and partners to deliver resolution within SLA. Knowledge and understanding of best practice framework(such as ITIL &ISO) for the delivery of IT services If this is More ❯
Employment Type: Permanent
Salary: GBP Annual
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