Product Support Analyst
- Hiring Organisation
- FDM Group
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £40,000 - £50,000 per annum
seeking a client facing Senior Product Support Analyst working with the global client services organisation. Responsible for Service request, Incident, Problem and Change Management activities focused on the Security Finance and Collateral Management product. Responsibilities: Provide clients with great customer service on phone and email Escalate issues … courses that ideally includes exposure to SQL Experience working with Systems using Java, .Net, Power Builder Prefer a working knowledge of Security Lending and Collateral Management, ideally with front and back office experience Enthusiastic commitment to customer service Proven ability to meet deadlines while working in a dynamic ...