Facilities Helpdesk Manager
- Hiring Organisation
- CBW Staffing Solutions Ltd
- Location
- Basildon, Essex, South East, United Kingdom
- Employment Type
- Permanent
customer service and relationship management skills. Confident handling customer complaints and escalations. Excellent organisational and prioritisation skills. Strong problem-solving and decision-making ability. Commercial awareness and an understanding of operational performance. A proactive approach to continuous improvement. Excellent communication and influencing skills. Key Responsibilities Take ownership … effective day-to-day operational decisions to maintain service delivery. Balance customer requirements, team resources and operational priorities. Identify opportunities to improve efficiency and commercial performance. Ensure operational activity is delivered in line with contractual obligations and company procedures. Escalate significant operational, customer or commercial risks where appropriate. ...