2 of 2 Commercial Awareness Jobs in Stevenage

Share good practice processes and successes with the operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability … Ability to obtain security clearance Desirable: The ability to demonstrate experience in a customer facing role within the IT industry A Service Management qualification preferable ITIL Business Knowledge and commercial awareness Demonstrate experience and understanding in an IT industry More ❯

Share good practice processes and successes with the operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability … Ability to obtain security clearance Desirable: The ability to demonstrate experience in a customer facing role within the IT industry A Service Management qualification preferable ITIL Business Knowledge and commercial awareness Demonstrate experience and understanding in an IT industry More ❯