Global Product Owner - IT Service Management
- Hiring Organisation
- Michael Page
- Location
- Altrincham, Greater Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum Bonus, Pension
Product Owner for the enterprise ITSM platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self … service, knowledge management, and AI-enabled support capabilities. Define and maintain service standards, escalation models, SLAs, and operational governance frameworks. Own the global Level 1 & Level 2 IT support service, ensuring high levels of service performance and user satisfaction. Lead service reporting and performance analytics, using data to identify ...