using Microsoft Intune and Autopilot Maintaining accurate device asset records and documentation throughout the full hardware lifecycle Logging, triaging, and managing support tickets through ConnectWise, ensuring clear escalation notes where required Supporting hardware lifecycle management including refreshes, repairs, and decommissioning Assisting with stock management and contributing to process improvements … technology , managed services , or IT support environment Familiarity with Microsoft Intune, Autopilot, or equivalent device management tools Experience using a ticketing system such as ConnectWise or similar A solid understanding of operating systems, application installation, and basic security tooling including Defender Good communication skills and a reliable, methodical approach ...