Head of customer connections
Warrington, Cheshire, North West, United Kingdom
NMS Recruit
the best gigabit capable connectivity and broadband to UK businesses though a growing partner community. The Role Responsible for developing, implementing, and managing resource planning & control strategies to ensure optimal workforce allocation and operational efficiency. This dynamic role plays a key part in supporting business objectives by aligning resource … capacity with customer demand, enhancing productivity, and driving cost efficiency. Key Responsibilities Work Allocation & Scheduling: Prioritize tasks, ensuring SLA compliance across resource groups - Planning, Civils, Extensions, Wayleaves, Field, NOC, Contractors Work Control & Monitoring: Responsible for all daily orders planned and in process throughout each working day. Coordinating with internal … objectives. Reporting: Develop and maintain performance dashboards, providing visibility on resource utilization, demand trends, and KPIs. Risk Management: Identify potential resource shortfalls and implement contingency plans to mitigate disruption. Technology Integration: Lead the adoption and optimization of workforce planning tools and systems to improve forecasting accuracy and decision More ❯
Employment Type: Permanent
Salary: £80,000
Posted: