2 of 2 Continuous Improvement Process Jobs in the Thames Valley

Business Analyst/Business Process Analyst/Product Support/Software/SAAS/Service/Helpdesk/Client Support/Project Support/Key Responsibilities • Looking for a product support focused "Business Process analyst" who has a blend of technical (SaaS/Software) and and business facing skills. • Respond to customer claim that have not … respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration … ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuous improvement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and More ❯

quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration … ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuous improvement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and More ❯