Support team Leader
Bromsgrove, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Klipboard
that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Motivating the team and leading by example, enabling continuous improvement to deliver first-class support services. Ensure we provide a prompt, accurate and professional response or escalation to all incoming customer … aspirational figure within the team, delivering daily examples of expected levels of performance, self-development and “can do” attitude Identify and lead on tangible continuous improvement to better serve our customers Provide input into department strategy and lead on strategy implementation To undertake such training as deemed … and initiatives Advocate for the customer within the Company Develop a customer reporting pack presented to the customer base Implement and manage service improvement initiatives Be the go to person for escalations for customers ensuring customers have a get well plan for addressing their issues Measure and monitor More ❯
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