Software Support Operations Manager
- Hiring Organisation
- Infor
- Location
- Farnborough, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. A Day in The Life Typically Includes Leadership & Team Management Lead, motivate … recurring issues, systemic problems, and operational blockers Ensure the team is equipped to manage customer issues efficiently and effectively Monitor customer feedback and drive continuous improvement in customer experience Implement strategies to improve support effectiveness, customer satisfaction, and retention Reporting & Analysis Produce regular reports on support operations ...