Soft Services Manager - Lakeside Shopping Centre Management Lakeside Shopping Centre
West Thurrock, Essex, United Kingdom
Savills Company
operations across Lakeside Shopping Centre and service areas, supporting on-site personnel as needed. Monitor contractor performance via KPIs, SLAs, and audits; lead tendering, mobilisation, and supplier relationships. Drive continuous improvement and innovation in soft service delivery. Ensure staff maintain high standards of conduct, presentation, and performance. Oversee traffic control in delivery areas and ensure first aid … across all soft service areas. Act as a key member of the site's emergency and incident response team, supporting security operations and business continuity planning. Customer Experience Drive continuous improvement in customer satisfaction by aligning soft services operations with customer needs and feedback. Financial & Budgetary Control Manage soft services budgets, including forecasting, cost control, and contract … Word, Excel, PowerPoint, Outlook. First Aid qualification. Experience of liaison with Police, Fire and Government Enforcement officers. Be able to focus on delivering results through promoting & championing business transformation & continuous improvement. To have an in-depth understanding of the Industry Best Practices including the implementation of improvements as approved by the Centre Director. Ability to achieve the highest standards More ❯
Employment Type: Permanent
Salary: GBP Annual
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