Customer Service Desk Shift lead
- Hiring Organisation
- Robert Walters
- Location
- West Drayton, Middlesex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £47,000 per annum
queues and KPIs to ensure service levels are consistently achieved. Coach, mentor and develop team members, identifying opportunities to improve performance and capability. Drive continuous improvement by reviewing processes and implementing enhancements where appropriate. Produce customer-facing service reports and maintain accurate documentation. Build strong relationships with ...