Customer Success Manager
- Location
- London Borough of Hackney, England, United Kingdom
point of contact for your clients and the person they turn to for advice and answers. Renewal Readiness : Keep customers renewal‐ready throughout the contract by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing … contract and negotiation support on complex renewals. Upsell & Expansion: Spot and drive upsell and cross‐sell opportunities, such as extra users, modules and services, based on usage and customer goals. Lead the client conversation and bring in Account Management to scope and close larger deals. Customer Strategy & Stakeholder ...