Role: Senior Service Desk Analyst Location: Edinburgh, UK Job Type: Full Time Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and More ❯
or Cloud transformation, including implementation of digital user experience with AWS, GCP, Azure, Cloud-based ERP and/or other cloud architectures; (2) Organisational & Operating Model Transformation; (3) Strategic CostReduction; (4) Regulatory; (5) Finance & Actuarial Transformation Programme set-up; delivery/operating model design, commercial model structure, definition, and mapping of programme outcomes Programme delivery; project and More ❯
and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy Troubleshoot and resolve telephony issues, working closely with … align technical initiatives with broader business strategies Excellent communication skills, with the ability to influence senior management and promote cross-departmental collaboration Strategic thinking with a focus on innovation, costreduction, and long-term sustainability In-depth knowledge of telephony and contact centre technologies End-to-End Telephony Architecture Reasonable Adjustments: Respect and equality are core values to More ❯
the strategic development, optimization, and management of telephony systems, ensuring they align with the organization's wider approach. The role involves leveraging new technologies to drive innovation, efficiency, and cost savings within the contact centre operations. As a key liaison with senior management, the Telephony Lead will ensure that telephony solutions not only meet current business needs but also … and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy Troubleshoot and resolve telephony issues, working closely with … align technical initiatives with broader business strategies Excellent communication skills, with the ability to influence senior management and promote cross-departmental collaboration Strategic thinking with a focus on innovation, costreduction, and long-term sustainability In-depth knowledge of telephony and contact centre technologies End-to-End Telephony Architecture If you need any help or adjustments for any More ❯
Join us as a Cloud Attack Surface Reduction Manager Take on a new challenge and use your specialist knowledge to support the wider bank in building and operating secure Cloud services that protect both colleagues and customers You'll act as a subject matter expert in a Cloud security related field, building security early into design and supporting the … exciting and fast-paced area of the bank, where you can expect great exposure both for you and your work What you'll do As a Cloud Attack Surface Reduction Manager, you'll work at a domain level to understand and ensure robust security is continuously considered and incorporated at every stage, programme increment and feature team delivery throughout … your area of specialism. You'll also be: Making sure that decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost management Encouraging the identification of ideas and driving the delivery of initiatives that will reduce cost and simplify the bank Building and leveraging relationships with colleagues across the More ❯
industry propositions. Our Technology Sourcing and Commercial Management team helps our clients optimise the value they derive from technology by providing deep skills and expertise in the financial management, costreduction, and governance of IT financials. Enterprise Technology & Performance Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you develop … will be a senior team member within the highly skilled Technology Sourcing and Commercial Management team where you will have responsibilities for: Designing and leading programme(s) to realise cost savings across an IT estate Help clients articulate value of IT back to business and secure funding to enable digital transformation and costreduction initiatives Designing and … leading programme(s) to help clients establish ITFM capabilities Define strategies for IT cost chargeback and develop models for IT cost allocations Helping clients to identify, source and implement the appropriate toolsets to implement to manage IT cost Leading business and practice development activities relating to our growing IT Financial Management capability Connect to your skills and More ❯