1 of 1 Critical Thinking Jobs in Marlow

the Customer Success organization to identify opportunities to increase SAS usage across customer functions and processes. Be accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours. Manage a highly complex and varied portfolio of solutions and managed application services that … for urgent issues or concerns during the customer lifecycle with SAS. Provide expertise in ITIL processes to manage customer service delivery and support. Apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams. Manage customer More ❯