2 of 2 Customer Acquisition Jobs in East Sussex

offices overlooking the river Ouse in Lewes, East Sussex. THE ROLE The Head of CRM owns the commercial performance of the Ancient + Brave customer base. Where acquisition brings customers in, this role is accountable for what happens next: how many stay, how long they stay, how much … long-term retention, across DTC and across all trading markets, setting the plan that the Senior CRM Manager translates into delivery. Map the full customer journey - first order, second order, subscription conversion, product expansion, lapse and win-back - and set the intervention, channel and message at each stage. Define ...

This isn’t a role where you simply inherit a product portfolio and keep it ticking over. We’re looking for a commercially sharp, customer-focused leader who can spot opportunities, shape compelling propositions and turn insight into measurable revenue and margin growth. Reporting directly … have real influence over the company’s products, pricing, customer propositions and future direction across residential, business and partnership markets. THE OPPORTUNITY You’ll take the lead on the product and commercial roadmap, developing broadband packages, add-on services, pricing strategies, bundles and growth initiatives that increase customer ...