2 of 2 Customer Analysis Jobs in the South East

detailed user stories and acceptance criteria for features, aligning with product vision. Manage and maintain a prioritised product backlog, reflecting strategy, stakeholder feedback, and development capacity. Conduct market and customer analysis for features to inform requirements and ensure user value. Stay abreast of emerging AI/ML and marketing technology trends to inform feature development. Collaborate with cross … and lead agile development teams. Understanding of AI/ML and marketing technology trends, particularly for feature development. Analytical and problem-solving skills; experience in user research and competitive analysis at the feature level. Expertise in backlog management, writing user stories, and prioritisation. Ability to translate complex technical concepts into clear product requirements. Certified Agile Product Owner or equivalent More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring data … science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field … operations through predictive scheduling and route planning, support inventory forecasting, and identify fraudulent or abusive usage patterns using ML techniques. Financial & Strategic Analysis: Deliver cost-to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data More ❯