Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯
Customer Insight Analyst South Manchester - Hybrid, 3 days per week Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯
Customer Data Analyst 📍 Manchester (Hybrid – 2 days in office) 💼 Full-Time | Permanent 💰 Up to £60,000 + benefits Join a global media organisation that owns and operates some of the most iconic brands in publishing, radio, and digital content. They’re now hiring a Customer Data Analyst … actionable way to both technical and non-technical teams 🛠️ What you’ll need: Solid experience in SQL for querying and analysis Strong understanding of customer or product analytics Exposure to A/B testing or working in a test-and-learn environment Strong data storytelling skills – you can turn More ❯
Customer Support Analyst Competitive + Bonus + Benefits Manchester, UK Permanent full time Step into the spotlight and become the person our customers rely on when no one else is online. At IRIS Software Group, we help schools around the world run smoothly with our award-winning iSAMS … youve got support experienceand maybe even some leadership know-howyou could be exactly who were looking for. What Will YouBe Doing? Taking ownership of customer queries via our helpdesk, phone, and email Troubleshooting software issues and escalating when needed Logging updates, keeping everything tidy, and categorising tickets correctly Spotting … with the team Supporting new starters and helping customers get the best from iSAMS. Who Are WeLooking For? Experience in a service desk or customer support environment Confidence using ticketing and incident logging systems Clear, calm communicationeven when things get busy A cool head, problem-solving mindset, and love More ❯
