2 Customer Analyst Jobs in the West Midlands

the nature of our location applicants ideally should drive * Deliver feel good CX to customers When was the last time you had an incredible customer experience? The kind that makes you want to tell anyone who'll listen as you jump up and down with excitement and passion. As … a 1st line Customer Support Analyst, you'll be on the front lines of delivering great experiences. Helping to ensure our customers feel good about using our Business Planning and Analytics software. With a global retention rate of 97%, we aim to impress customers with an experience so … good they become raving fans of Phocas and our team. And is there anything better than knowing your work has brought joy to a customer's life? Does that sound like the kind of role you could see yourself enjoying? Are you looking for a company who will encourage more »

Customer Data & Insight Analyst - SQL £Negotiable dependent on experience Hybrid working in Central Birmingham offices Are you a data professional with an interest in customer behaviour? Do you want to be the person who translates customer data into meaningful understanding that we can use to improve … the customer proposition and grow the business? Our client has a range of data sources, including data from their digital retailing system and loyalty scheme, waiting to be assimilated, structured, and analysed, and internal stakeholders keen to understand what it is telling them. You will be the primary user … within the business, gaining a sound understanding of the data itself as well as the stories within it. You will carry out and maintain customer profile and segmentation analysis bringing in a range of relevant external data sources to supplement their own data. You’ll deliver this to the more »