2 of 2 Customer-Centricity Jobs in Northamptonshire

technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service More ❯

onboarding journeys, card issuance, and payment processes. You will play a key role in defining requirements, optimising business processes, and supporting the delivery of compliant, efficient, and customer-centric banking solutions. Role Overview: Job Title: Onboarding & Cards, Payments Business Analyst (Banking) Location: Northampton/Hybrid - 2 days per week onsite (non-negotiable) Contract Type: Contract Duration More ❯