Functional Developer (Dynamics 365 Contact Centre & CRM) – AR
- Location
- Lincoln, England, United Kingdom
Centre & CRM) Role Overview We are seeking an experienced Functional Developer – Dynamics 365 Contact Centre & CRM to configure, develop and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. The successful candidate will translate business requirements and solution designs into effective CRM functionality, ensuring systems meet operational needs … provide a positive customer experience. Key Responsibilities Configure and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Develop and maintain CRM functionality, including case management, queues, routing rules and service-level agreements (SLAs). Configure customer contact channels, including voice, email and digital communications. Support ...