1 of 1 Customer Insight Analyst Jobs in the West Midlands

Customer Experience Insight & Quality Analyst Full-time Division: Customer This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards … nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a Customer Experience Insight & Quality Analyst In this dynamic role, you'll delve into CX and Quality metrics to uncover valuable insights and drive impactful improvements across all our … customer journeys. You'll have responsibility for delivering these metrics whilst working closely with stakeholders across the business to foster collaboration and innovation. By analysing and interpreting CX data, you’ll identify trends and opportunities for enhancing customer satisfaction. Your findings will be presented to stakeholders at all levels, creating self-serve systems that empower teams with actionable More ❯